General Terms and Conditions

Terms and Conditions
This website is operated by Lorvenn. Throughout the site, the terms “we,” “us,” and “our” refer to Lorvenn. Lorvenn offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.

Terms of Service
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuous transaction: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time.
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being in the same room at the same time.
Terms and Conditions: these present Terms and Conditions of the entrepreneur.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuous transaction: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time.
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being in the same room at the same time.
Terms and Conditions: these present Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Email address: info@lorvenn-london.com
Company name: Lorvenn
Chamber of Commerce number: 98202715
Address: Monseigneur van den Hurklaan 8, Heesch, Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before a distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate how the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the entrepreneur shall indicate where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and the consumer may always invoke the provision that is most favorable to them in the event of conflicting conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the remainder of the agreement and these terms shall remain in effect, and the relevant provision shall be replaced by a provision that approximates the original intent as closely as possible, in mutual consultation.

Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these terms. Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer. The offer is non-binding. The entrepreneur reserves the right to modify or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these shall be a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data included in the offer are indicative and cannot give rise to compensation or termination of the agreement. Product images are a truthful representation of the products offered, but the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains information that clearly outlines the consumer’s rights and obligations associated with accepting the offer. This includes, in particular:

The price, excluding customs clearance fees and import VAT. These additional costs are the responsibility and risk of the customer.
The postal and/or courier service will apply the special scheme for postal and courier services regarding importation. This scheme applies when goods are imported into the EU country of destination, which is applicable in this case.
The postal and/or courier service will collect the VAT (possibly together with the charged customs clearance fees) from the recipient of the goods.
Any applicable shipping costs.
The method by which the agreement will be concluded and the actions required to do so.
Whether or not the right of withdrawal applies.
The method of payment, delivery, and execution of the agreement.
The period for accepting the offer, or the period during which the entrepreneur guarantees the price.
The rate for distance communication if the cost of using the communication technique is calculated on a basis other than the standard base rate for the used communication method.
Whether the agreement will be archived after its conclusion, and if so, how it can be accessed by the consumer.
The way in which the consumer can check and, if desired, correct the information provided in connection with the agreement before it is concluded.
Any other languages, in addition to Dutch, in which the agreement may be concluded.
The codes of conduct to which the entrepreneur has committed and how the consumer can access these codes electronically.
The minimum duration of the distance contract in the case of a continuous transaction.

Article 5 – The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and complies with the conditions set forth therein.

If the consumer accepts the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. Until the entrepreneur has confirmed receipt of this acceptance, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall implement appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer is able to pay electronically, the entrepreneur shall take appropriate security measures.

Within the limits of the law, the entrepreneur may verify whether the consumer is able to meet their payment obligations, as well as any other facts and factors relevant to responsibly entering into a distance contract. If, based on this investigation, the entrepreneur has valid grounds not to enter into the agreement, they are entitled to refuse an order or request with justification, or to attach special conditions to its execution.

The entrepreneur shall provide the consumer, either in writing or in a manner that allows the consumer to store the information on a durable medium, with the following details regarding the product or service:

The physical address of the entrepreneur’s business location where the consumer can submit complaints.
The conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded.
Information regarding warranties and any after-sales service.
The data referred to in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement.
The requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration.

In the case of a continuous transaction, the above provision applies only to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without stating any reason within a period of 30 days. This cooling-off period begins on the day after the consumer, or a representative designated by the consumer and known to the entrepreneur, receives the product.

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they shall return the product, including all accessories supplied and—if reasonably possible—in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product. Notification must be made in writing or via email. After notifying the entrepreneur, the consumer must return the product within 30 days. The consumer must provide proof that the goods were returned on time, for example by presenting a shipping receipt.

If the consumer fails to notify the entrepreneur within the timeframes mentioned in paragraphs 2 and 3, or fails to return the product, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This refund is conditional upon the product having been received by the seller or upon presentation of conclusive proof of complete return shipment.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer, or at least prior to the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the entrepreneur according to the consumer’s specifications;
that are clearly personal in nature;
that, by their nature, cannot be returned;
that spoil or age quickly;
whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
that consist of individual newspapers or magazines;
that are audio or video recordings or computer software whose seal has been broken by the consumer;
that are hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

related to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
whose delivery has begun with the consumer’s explicit consent before the cooling-off period has expired;
related to betting and lotteries.

Article 9 – Price

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for changes resulting from adjustments in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependency on fluctuations and the fact that any listed prices are target prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

they result from statutory regulations or provisions; or
the consumer has the right to terminate the agreement as of the date the price increase takes effect.

The place of delivery, pursuant to Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968, is the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, import VAT and/or customs clearance fees will be collected by the postal or courier service from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed upon, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert under the agreement against the entrepreneur.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in unused condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties.
The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or the packaging.
The defect is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur shall exercise the utmost care when receiving and executing product orders.

Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders promptly and no later than within 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be notified no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement at no cost and may be entitled to compensation.

In the event of dissolution as described above, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur shall make every effort to provide a replacement item. At the latest upon delivery, it shall be clearly and understandably communicated that a replacement item is being provided. The right of withdrawal cannot be excluded for replacement items.

Any return shipping costs for replacement items shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination
The consumer may terminate an agreement entered into for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term agreement, which involves the regular delivery of products (including electricity) or services, at any time at the end of the agreed term, with due observance of the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

At any time, without being restricted to termination at a specific time or during a specific period.
At least in the same manner as the agreement was entered into.
With the same notice period as the entrepreneur has stipulated for themselves.

Renewal
A fixed-term agreement involving the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.

By way of exception, a fixed-term agreement involving the regular delivery of daily, news, or weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, provided the consumer can terminate the renewed agreement at the end of the renewal period with a notice period of no more than one month.

A fixed-term agreement involving the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate the agreement at any time with a notice period of no more than one month, or no more than three months in the case of agreements involving the regular, but less than monthly, delivery of daily, news, or weekly newspapers and magazines.

A limited-term agreement for the regular delivery of daily, news, or weekly newspapers and magazines for introductory purposes (trial or introductory subscription) shall not be tacitly renewed and will automatically end after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1.

In the case of a service agreement, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to promptly report any inaccuracies in the provided or stated payment details to the entrepreneur.

In the event of non-payment by the consumer, and subject to legal limitations, the entrepreneur has the right to charge the consumer reasonable costs that were communicated in advance.

Article 14 – Complaints Procedure

Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 7 days after the consumer has discovered the defects. The complaint must be clearly described and complete.

Complaints submitted to the entrepreneur will be answered within 30 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 30 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed reply.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides outside the Netherlands.

Article 16 – Contact Information

Questions regarding the Terms of Service may be sent to us at:
📧 info@lorvenn-london.com